Live Chat Support Services

24 X 7 Live chat support services

Does your organization suffer from a lack of sales? Are your customers dissatisfied? If your answer is yes to the above questions, then outsourcing live chat support services can help your organization. For online selling companies, live chat support is very important as it can improve your customers' satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.

Q2 Serves offers cost-effective Live Chat Services to customers around the globe. Our comprehensive live chat provides personalized customer service for various technical as well as non-technical products and services. Our highly trained live chat operators proactively greet every visitor that visits your website and provide them with every possible support required to convert that visitor into a client.

One of the major benefits with Q2 Serves 24X7 Live Chat is its two-way communication. By providing Live Chat Support to the customers, you can understand their concerns precisely, offer them right solutions and thus, provide them the maximum in terms of Customer Satisfaction. The other benefit is cost effectiveness as compared to Live Phone Support, which comes with heavy initial investment and high operating expenses.


Why Outsource Live Chat Services to Q2 Serves ?

Outsource live chat support services to Q2 and concentrate on your core business. Provide your customers with competent customer care services. Q2's efficient live support executives can help visitors of your website to find the product or service they are looking for and also provide extra information about the product or services they want. Our online support executives can effectively, up-sell or cross-sell products and services, help customers fill in forms, orders and details for online transactions. Q2's live chat is personal and our online chat support executives can give individual attention to each of your customers. Our live chat support executives can also make the selling process short and convert the visitors to your website into potential buyers


Outsource web based customer care services to Q2 and benefit from these advantages:


  • Provide better, faster, more efficient customer support with live chat-support.
  • Give immediate answers and solutions to your clients.
  • Improve your business and increase your profits.
  • Benefit from expert and cost-effective online chat-support services.

Why provide live chat services ?

  • Helping customers complete orders through text chat.
  • Real time assistance in page-pushing capabilities for website visitors.
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart.
  • Opportunity for instant sales through cross-selling of products.
  • Increasing customer loyalty by providing answers to customer queries in real-time.
  • Ability to collect real-time data about your website traffic, visitor information and navigational path.

How does live chat support works ?

  • Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default.
  • When a visitor to your website wants some information or has a query to ask, he/she simply clicks on the live chat link present on your website. This will initiate the live chat session.
  • The customer care executive at Q2 will then assist this visitor and answer his/her queries.
  • The customer care executives at Q2 will also be able to cross-sell and up-sell your products when they answer your customer's queries.

Which industries can benefit from live support ?

Retails

Software/ IT/ ITES

E-commerce Stores

Broadcasting

Healthcare

Insurance

Real Estate

Education

Online Printing and Publishing

Food and Beverage Industry

Web Design/ Hosting

And Many More

Q2 Serves has over a decade of experience in providing various outsourcing solutions to clients from around the world. Our efficient live chat support services will ensure greater customer care and increased profits for your business. We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge! Gain higher conversion rates and increase your online sales with our customized chat support services. Request a free no obligation quote below.

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