Outsource Email Support Services

Offshore Email Support Services

Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services. An organization receives a lot of emails which many a time go unnoticed and unanswered.

By outsourcing your email support requirements to Q2, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. By Choosing us as a offshore partner you will experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Good customer relations requires prompt and effective responses to requests. This is essential in showing that your business values quality. With Q2, all customer requests are prioritized and are resolved based on the time they are received and the nature of the requests.

Why do I need to outsource email support?

  • Replying to customer's email queries accurately, promptly, and competently is the key to creating happy customers.
  • Outsourcing of such analytic's services acts as a helping hand, balancing the work load between peak and off-peak hours. It also enables you to focus on your core businesses, without wasting much time in answering to the queries of your customers.
  • Chat support services along with email support services helps in cutting down the costs of voice support.

Our support services are comprehensive and include:

  • Customer care
  • Technical Help-Desk
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases
  • E-mail and voice blasting services

The importance of providing customers with email support services

If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.

When you use auto-response acknowledgements, the customer's questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of correct and prompt replies.

Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. Q2 Serves can help you gain prospective customers and increased customer satisfaction by providing accurate answers to all queries. By Choosing Q2 as your non voice service partner you will save on manpower and costs, while seeing an increase in your revenue.

Our Key Features

  • Experienced workforce
  • Reliable services
  • Domain expertise
  • Increased customer satisfaction
  • Regular updation of database

Advantages of Offshoring Services to Q2

  • High-quality and professional email support services at a cost-effective price
  • Stringent quality control processes to ensure quality at every stage
  • Fast and accurate replies to email queries on a 24x7x365 days basis
  • Experienced, qualified and trained professionals
  • Quick turnaround time
Q2 is a company that has established itself in the field of outsourcing since 2005, and has gained competencies in other channels as well.
We understand the complex dynamics of email support and eCRM.
Our core business is enriching customers' experience, while ensuring quick, cost-effective one-stop solutions.
With a very high degree of process control, we bring to the table the best email customer support in the industry.
We have the expertise to control scale with complexity, and have gained a reputation for reliability and quality assistance, especially in the sphere of email support.
We employ Microsoft Certified Engineers for technical support services.
We provide in-depth training to our experienced professionals about your products and services on non-voice technical support.
We provide 24/7 email support service.

While your business expands and your customer base grows, we will continuously revise our strategies to improve our knowledge of the changing climate of your business. We will closely match the changing business climate to the changing needs of your customers. Make Q2 Serves your partner for email support services. Your budget may be limited but your rewards don’t have to be.

We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

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