Outsourcing Customer Service Call Center

24/7/365 Customer Support Service Provider

Q2 Serves offers 24/7 customer service and inbound call center support solutions. Hence now we shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. Our call center is equipped with state of the art infrastructure & latest software programs. Every single call, routed in our call center, is handled by highly trained and professional CSR's who makes sure that your precious customer is satisfied, and gets the right information for all his inquiries.

The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer support is of utmost importance. Acquiring new customers is important, but holding on to existing customers is crucial. After all if existing customers are satisfied they will help in acquiring new ones by spreading the news of your outstanding customer support services. Q2 Serves is an India based customer support call center company who provides bespoke inbound call handling services / management solutions to SME's and Corporate businesses Worldwide. Whether your organization requires a full call handling solution or additional support during peak hours, Q2 Serves offer's bespoke solutions to ensure that your customers have the best possible customer experience.

Q 2 Serves is a 24/7 customer support inbound call center services provider, who provides Inbound call center and customer support services by which you can keep your business on the go, even when you are not available, to serve your customers. Our customer care call center agents will answer the calls, on your behalf. Q2 Serves Outstanding Customer Service is proved to be effective as compared to the other Inbound Call centers around the globe. Offshore Inbound Call center representatives, handle your calls efficiently, and according to the way you want them to. You will get time to establish new customers on the board and we will relieve you from making any "Extra Efforts" to retain your current customer base and hence you can concentrate on your core business developments, rather than satisfying your present patrons of business.

Our Services and Their Features

With our quality services, we ensure to facilitate maximum phone productivity, better market coverage, faster ramp-up of new campaigns, skilled & professional talent pool. Apart from this, higher lead generation, wider customer base and increased sales are few more convincing reasons making us one of the most recommended choices for our clients.

No extra effort is required to retain your customers as you will be leaving your tiring job on our responsibility. And you can concentrate on your core business activities without any distractions. At Q2 Serves,our Inbound Call center act as an extension of your company by retaining your current customer base and helps in bringing new customers through fresh approach and new marketing strategy for your product and services.

Good customer support also means successful deployments, increased adoption and consumption of your products, and customer satisfaction and retention. But delivering high quality customer support on a 24×7 global basis is hard to do on your own. That’s where Q2 Serves can help. We live and breathe support. We have extensive experience running global support operations and provide the following services for companies like yours:

  • Coupons Call Handling
  • Inquiry Handling
  • Technical Support Services
  • Help Desk Support Services
  • Sales Order Processing (Retail and Trade)
  • Answering Service / Message Taking / Virtual Receptionist
  • Order Line Call Handling / Order Taking

Hiring Q2 Serves will be beneficial for you and will

  • Work with you to grow your business through increased sales, awareness and customer service.
  • Reduce your staffing needs and costs and increase your profits through our flexible approach.
  • Effectively reduce your capital outlay on equipment, technology, space and utilities.
  • Quickly react and respond to mid-project changes in your brief.
  • Use sophisticated, state-of-the-art technology, including advanced call scripting.
  • Remain available to your customers 24 hours a day in response to today's adaptive lifestyles.
  • You may lack the expertise, resources, and finances to ensure good customer support services. Outsourcing to competent and dedicated customer care professionals is a great option and the path that many global companies are taking.

    To know how Q2 Serves Customer Support Services can be beneficial to your organization, please speak to one of our business development managers on phone, email us at info@q2serves.com or Fill up our Request for proposal form below and we will get back to you in no time.

Request For Proposal