24/7 Inbound Order Taking Services

24X7 Order taking Services

Taking customers' orders is a crucial activity for any business. Every company invests capital on various marketing campaigns with aim to drive customers to "ACT NOW." Being available 24/7 to seize every sales opportunity may not be possible for all. Here we exist for all of your on call order taking and order processing services round the clock. Q2 Serves offers 24/7 live order taking outsourcing operations, so that order for your product or service can be placed at any time of the day and regardless of time zone.

Our contact center is operational 24/7 to guarantee the greatest convenience for your customers which also allow you to focus on the core aspects of your business, while we seamlessly perform order entry services. Prior to placing an order, customers may have queries regarding your product or service, policies and other information. Q2 Serves resolves these issues and guides all customers through the sale process.

We also help in driving sales by applying cross-selling or up-selling techniques as and when required. All of this will help in increasing the level of satisfaction customers feel for your brand, and consequently build brand loyalty.

Why Inbound Order taking services are essentially required?

Ordering a product from the confines of your home or office is a boon to a large segment of the population worldwide. Customers nowadays prefer to place an order from comfort of their home over the phone. They want to inquire completely about product or service before making any final purchase decision. Speaking to an expert live operator ensures their inquisitive mind and also increases customer’s confidence to invest in the product/service. Investing in competent call center order taking service is an profitable choice for your organization.

Outsourcing inbound order taking services to a 24/7 call center services provider will ensure streamlined sales of your product, while giving you enough time to focus on other core competencies of your business like product promotion, brand building and much more.

Why outsource to Q2 Serves ?

At Q2 Serves, we provide a range of services from inbound sales to customer service calls to up-selling and cross-selling to online order taking service from your website. Converting sales into up-selling and cross-selling targets at a daily frequent rate is our aim. Opting for Q2 Serves Services means you will not only gain new customers, but will also retain your present customer base.

Q2 Serves has the well trained and most professional operators at the job. We always further train them depending on your requirements and procedures to provide a customized response to your customer, in an efficient manner. With use of latest technology, our team of experts handles huge inflow of calls and any size of product catalog diligently. We offer real-time order taking solutions to streamline your sales channels. We understand that every call is a potential sales prospect, so our representatives facilitate your customers with instant and satisfactory response.

Benefits of outsourcing order taking to Q2

  • Cross selling and upselling
  • Error-free orders
  • Customers feel more satisfied
  • Inquiry calls can be turned into sales
  • Companies are able to concentrate on main business activities
  • We are operational across the whole year on 24×7 basis.
  • Cost-effectiveness

To know how Q2 Serves Order Taking Services can be beneficial to your organization, please speak to one of our business development managers on phone, email us at info@q2serves.com or Fill up our Request for proposal form below and we will get back to you in no time.