About Us

We call ourselves Q 2 Serves Which means quality with quantity. Q 2 serves was launched in 2005 with a vision to achieve worldwide leadership in the sphere of IT and IT enabled services, we are focused on technological innovations as much as proving true to the client expectations on the current projects.

Q 2 serves is a company where you will find highly competent people along with innovative technology together to provide you the best call centre services, Back office services and Offshore BPO services in the industry.

Why you should hire us?

It's not just a question; it is our philosophy and the cornerstone of everything we do. Since beginning our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers". Whether by traditional telephone based contact, live chats, web collaborations or emails, we make the most of every contact we make. You will find our staff reliable, responsive and innovative. Our turnover is low and our morale is high. A difference you and your customers will appreciate.

In 2005, Q 2 Serves launched a unique call centre services model which was enthusiastically accepted by clients. In result Today - as a call centre, we have grown with thousands of clients in our network and we continue to lead the industry.

Think Business Think Q2 Serves

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Inbound Call Center Services

24/7 Customer Support Services

Outsourcing your customer support call center services to us will lead to higher levels of satisfaction for your customers which in turn yielding productive benefits for your business. Whether you want us to answer 100 calls or 10,000 calls, our inbound customer support call center services are always competitive and it eventually proves to be, a professional extension of your business. You will get time to establish new customers on the board and we will relieve you from making any "Extra Efforts" to retain your current customer base and hence you can concentrate on your core business developments, rather than satisfying your present patrons of business.

Call Answering Services

Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. We work 24/7/365 for answering calls and obtaining information from the callers. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message. We answer calls for attorneys, doctors, plumbers, property management companies, and just about any industry that may have call answering requirements 24/7, during or after normal business hours.

Order Taking / Inbound Sales

Using our Inbound Order taking services to supplement your inhouse staff or even as your only order taking strategy can have a significant impact on your cost and increase in your sales figures. When your infomercial is launched or a customer visits your website who wants to purchase your product,making a call is often the customer's first option for contacting you in order to place or inquire about your products or services. Our friendly Inbound Sales and Order Taking representatives will speak to your customers and satisfy them with their queries. We are available 24 hours a day to field your inbound calls. You need a partner as dedicated to the success of your business as you are.

Help Desk Support

Unlike many of today's top-ranked help desk outsource vendors, who use a one-size-fits-all approach, and have been inconsistent in reaching their contract goals, our relationship management guarantees a flexible contract and help desk service level management that exceeds today's best industry practices. We understand and believes in that customers may forget what you said but they'll never forget how you made them feel.

After Hours Support

"When you Go Home We Don't". After-hours answering service is a service identical to 24/7 answering service but is typically used by companies who need call support only after they close down for the day. The after-hours service is tailored specifically to companies that have a full time staff during normal business hours but need or desire a service to be available after they go home. These calls will be answered in your company name by 'real' people 7 days a week! Our professional team will follow your instructions to take the information you require from the caller and send over it to you immediately.

Outbound Call Center Services

Telemarketing Services

Our cold calls to both business and consumer prospects use a unique prospect-centered approach. This means we bond with prospects, build rapport and develop a conversation based on the prospect's problems, there expectations and just how your product or service will be beneficial for them. Our non-threatening and non-combative approach uncovers where the prospect is and where they would like to be. With over 10 years experience in B2B & B2C Telemarketing campaigns, we'll do the hard work for you and provide your sales team with a constant flow of leads / appointments from targeted prospect. All you have to do is close the deal.

Lead Generation Services

Q2 Serves is a global lead generation company focused on improving the ROI and efficiency of sales and marketing organizations. We help our customers accelerate revenue by identifying, profiling and nurturing the right decision makers within their target accounts. Our unique business intelligence processes come with 100% accuracy guarantee. Plus pricing is generally half the cost of our competitors. Our Lead Generation Services and Appointment Setting have made our company an industry leader, with over 7 million qualified leads generated so far.

Appointment Setting Services

Your sales team is most effective when they are in front of clients, closing deals. We help many of the most successful sales teams globally by setting sales appointments so that they spend as much time as possible in meaningful sales meetings with qualified, interested, budget holding decision makers. We provide appointment setting service by using BANT criteria (Budget, Authority, Need, Timescale) to ensure that every appointment lead to a potential sale. At Q2, we ask our clients to define the success of their program in terms of ROI. We want you to succeed — and to continue working with you — in delivering the highest-level, best-quality leads or appointments for conversion into revenue.

Telephone Surveys

High-quality data collection is critical to survey research. With this in mind, Q2 serves has designed a telephone interviewing facility that stresses the importance of highly-trained telephone interviewers who work under the close supervision of Q2 serves senior staff. To ensure that the data collected are of the highest quality, interviewers are trained according to the standards established by the Council of American Survey Research Organizations.

Data Cleansing Services

Data cleansing and Database management are at the heart of all campaigns. 10% of all data stored in a database is out of date every month. Using your existing data or by purchasing in new bulk data we will grow your database. This is the first step in providing sales leads. The second stage is to work these accounts with specialist staff calling each account and validating not only the contact information but verifying whether a need exists for your service. These are then qualified prospects. This can be handed back to you at this stage or pushed on to the next level.


Back Office Services

Answering Service

Answering Service

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Technical Support

Technical Support

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Inbound Sales

Inbound Sales

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Web Services

Telemarketing

Telemarketing

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Lead Generation

Lead Generation

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Research and Survey

Research and Survey

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